Dialogue Cloud

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Release notes

  • Recommended Release

    April 2024

    DC2024.01a

    This release is the improved version of the DC2024.01 bundle, which had several identified issues.

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  • Default Release

    April 2024

    DC2023.04b

    This release is the improved version of the DC2023.04a bundle, which had several identified issues.

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  • Superseded Release

    April 2024

    DC2024.01

    This release includes several new features such as customizable wrap-up time intervals, audio indication for when a supervisor joins or leaves a call, and the ability to use Microsoft Azure Cognitive Services for transcription of speech audio. Additionally, WebChat now offers live translation between customers and agents, and WFM plugin for TeleOpti is now available on Dialogue Cloud.

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  • Superseded Release

    January 2024

    DC2023.04a

    The latest release of the Dialogue platform includes several feature improvements and enhancements such as improved handling for inactive browser tabs, fix for the detection of muted participants, and a fix for the creation of queued callbacks when the maximum amount of concurrent sessions is reached. Additionally, the Graph presence subscription has been fixed to correctly handle situations where an agent's TeamsUPN varies across different SipUri's, and the WebAgent Call History tab display has been enhanced.

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