Core FAQ

Warning: Anywhere365 customers and partners deploying or considering deploying recent Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server. Server 2015 Cumulative Updates or have Skype for Business Server 2019.

Microsoft has acknowledged that the recent Skype for Business Server 2015 Cumulative Update (CU8 and CU9) has introduced an undesired anomaly in the SfBSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server. Conferencing Server service. The anomaly can lead to a deadlock when 2 incoming calls are routed simultaneously to two different queues using UCMAMicrosoft Unified Communications Managed API (UCMA) is used primarily to build middle-tier applications that work with the Skype for Business Server. and each call is then transferred to the other queue. The anomaly will cause UCMA to deadlock in the AVMCU Service, causing AVMCU to stop processing all other incoming request and wait (perpetually) for the deadlock to be resolved.

Resolved: Microsoft has a fix in CU10. We strongly recommend not to install CU8 and CU9

For more information visit this Microsoft Support page

Version

Logs

Microsoft Teams Presence Source

Support


Interceptor FAQ

Version

Support


Dialogue Studio FAQ

Support


Attendant FAQ

Version

Logs

Support


WebAgent FAQ

General Support

 

ServiceNow App Support


Inflight Wallboard FAQ

Version

Logs

Support


Inflight Snapper FAQ

Version

Logs

Support


SharePoint Template FAQ

Version

Support on-premises

 

Support Online


Dialogue Intelligence for SSRS FAQ

Version

Support


WebChat FAQ

Version

Support


Extension Window FAQ

Version

Support


Dialogue Manager FAQ

Support

 

Support Email Dialogue Provider