Architecture Overview
A graphically supported overview of the deployments or building-blocks of an Anywhere365 environment
Dialogue Cloud
The above is a simplified view of Anywhere365 Dialogue Cloud and shows at very high level various components which could be leveraged to provide an Anywhere365 service.
Building Blocks
Anywhere365 can be seen as a suite of (many) building blocks.
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For a full view of all building-blocks, see: All Building-Blocks below,
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For building blocks used in a specific scenario, see: Building-Blocks per Scenario links below.
This should clarify the sometimes complicated world of Anywhere365.
All Building-Blocks
Building-Blocks per Scenario
SharePoint Connect Scenarios
Start-up and Authentication (Sign-in) Scenarios
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UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Service Startup, Authentication and Connection to peripheral services (to be added)
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Snapper Start-up, Authentication and Initial Connection to UCC
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WebAgent Start-up, Authentication and Initial Connection to UCC
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Dialogue Studio Sign-in (to be added)
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Webwallboard Start-up, Authentication and Connection to UCC Service
Audio Dialogue Scenarios
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Outbound calling (to be added)
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Call Recording and storage (to be added)