Before going deep dive in all the information that the GoLive has to offer, it is good to start with the basics. In the following article you can get to know what Anywhere365 is, what it does and where it fits in:
In this getting started all the features and options the agent needs to know are explained.
To better help you get started, select one of the following roles:
After Anywhere365 has been deployed, you can get started configuring your UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). An UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.: