Dialogue Cloud

Deepdesk

Note

This feature requires an additional Deepdesk Formerly known as Anywhere365 Aviator license from Anywhere365.

Note

Introduced in DC2023.03

Deepdesk is a powerful tool that helps customer service agents have more meaningful interactions with customers, leading to improved customer satisfaction and faster response times. It integrates directly into the Anywhere365 WebAgent and provides agents with real-time suggestions while they are chatting with customers. Agents can easily navigate the suggestions using the keyboard and quickly select the right response or combine multiple suggestions into a single message. This makes it easier for agents to provide customers with the information they need, quickly and accurately. Additionally, Deepdesk can provide useful URLs that agents can share with customers, allowing them to access additional resources or information. With Deepdesk, customer service agents can provide a more efficient and effective service, leading to improved customer satisfaction and faster response times.