Aviator

Note: This feature requires an additional license from an Anywhere365 partner.

Note: Introduced in DC2023.03

Aviator is a powerful tool that helps customer service agents have more meaningful interactions with customers, leading to improved customer satisfaction and faster response times. It integrates directly into the Anywhere365 WebAgent and provides agents with real-time suggestions while they are chatting with customers. Agents can easily navigate the suggestions using the keyboard and quickly select the right response or combine multiple suggestions into a single message. This makes it easier for agents to provide customers with the information they need, quickly and accurately. Additionally, Aviator can provide useful URLs that agents can share with customers, allowing them to access additional resources or information. With Aviator, customer service agents can provide a more efficient and effective service, leading to improved customer satisfaction and faster response times.