Voicemail Dialer

Note: Previous called the Voicemail Dialogue Provider

Note: An Enterprise license or higher is required to access these features.

When the Anywhere365 Unified Contact Center is not within business hours, callers have the option to leave a voice mail message. This voice mail message is automatically stored into SharePoint. The Anywhere365 Voicemail Dialer lets you distribute all incoming voicemails to agents, to instantly handle these messages. The Voicemail Dialer automatically handles all the voicemails that are expressly listened. If an agent does not completely listen to the voicemail, it won't be given the handled state and is therefore automatically delivered to the next agent in line.