SharePoint Template

The SharePoint Template adds features for managing your Unified Contact Center.

Dialogue Intelligence for SSRS

Dialogue Intelligence visualizes the historic data of an UCC in SQL Server Reporting Services.

Remote Presence Updater

This gives the manager the ability to adjust the presence of his agents.

Work Force Management

Work Force Management offers the time management of your Agents.

Management Tool Kit

Ideal tools for the local UCC manager.

Questionnaire

Extend the Quality Monitoring to historic Dialogues by adding Questionnaires.

Notifications

Alert the Supervisor with automatic messages, based on triggers in the UCC.