Dialogue Cloud

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Inflight Wallboard

The Inflight Wallboard is a graphical interpretation of your UCCs displaying realtime information about Agents and Queues. The information adapts itself, to rate of active conversations. At one glance the Wallboard gives insight on the real-time stats. Every viewer can see the real time statistics, just by looking at the screen.

Feature Table

Note: Some features are only available with specific licenses. These are indicated by the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for legacy licenses "basic queue" or "reception ucc")

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Characteristics

The Anywhere365’s clients are supported in Windows 10 and Windows 11.

Anywhere365’s client software supports multiple languages.

Dialogue Intelligence

The Anywhere365 Inflight Wallboard visualizes the status of a UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.. It lists the incoming calls, along with the choices that are made within the IVR Interactive Voice Response, or IVR, is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. and the wait time of the caller. Furthermore it shows which agents are connected to the UCC as well as their Presence state. Learn More

 

Available Languages

The Anywhere365 Attendant is available in the following languages:

  • Dutch

  • English

  • German

  • French

  • Spanish

  • Danish

  • Swedish

  • Norwegian

  • Italian

  • Portuguese

  • Hebrew

 

Screenshots