Dialogue Cloud

SharePoint Template - An Overview

The SharePoint Template is used to manage Anywhere365 directly on the SharePoint server or SharePoint Office 365. The benefits of using our SharePoint Template to manage the Unified Contact Center are:

  • Ease of access, the settings page can be accessed from a internet browser, anywhere, anytime.
  • Simple, Familiar & Consistent User Experience
  • Settings version management, Learn More
  • Delete protection, Learn More
  • Microsoft Flow support, Learn More
  • Easy to grant permission and rights of groups and/or individual users
  • Information management policy settings



Each UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). An UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. gets its own SharePoint site, in here you can configure the permission on different levels (Site, List or Item). This allows flexibility and the option to give operational management to the end users.

Good to know that there is no dependency for the UCC, this is because Anywhere365 uses local cache files and SharePoint is only used for submitting changed. In other words once the UCC is up and running SharePoint can go Offline without the UCC noticing it.

Feature Values

Note: Some features are only available with specific licenses. These are indicated by the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)


Small Business



Enterprise Plus



Dialogue Intelligence

Dialogue Management