Core

The CoreThe Core is the center of Anywhere365. It manages all the Dialogues. is the control center of Anywhere365. It manages all the Dialogues and Dialogue related settings. From Agents and skills to setting business hours, from call classifications to IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. patterns, it is all managed by the Core. In essence it is a service that controls incoming calls from the moment the Caller dials-in to the moment he/she disconnects. This chapter like all other chapters in this manual is split into topics ordered into categories. The user guide contains all topics how to manage individual call-flow elements. The installation and update manuals guide you through the software installation itself. Additional information is provided on special installations. When you use Anywhere365 for the first time don't forget to check out the basic scenarios to get you started.

 

 

Features Values

Note: Some features require are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception uccUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Agent Functionality

Dialogue Provider

Agent Management

Content Management

Dialogue Intelligence

Quality Management

Dialogue Management

Dialogue Provider

Characteristics