Core

The Core is the control center of Anywhere365. It manages all the Dialogues and Dialogue related settings. From Agents and skills to setting business hours, from call classifications to IVR Interactive Voice Response, or IVR, is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. patterns, it is all managed by the Core. In essence it is a service that controls incoming calls from the moment the Caller dials-in to the moment he/she disconnects. This chapter like all other chapters in this manual is split into topics ordered into categories. The user guide contains all topics how to manage individual call-flow elements. The installation and update manuals guide you through the software installation itself. Additional information is provided on special installations. When you use Anywhere365 for the first time don't forget to check out the basic scenarios to get you started.