Campaign Dialer
The Campaign Dialer is a dialer which uses a list of invite records to be called. Each invite has a required skill. The dialer first searches for an available agent and creates a session in which the agent is hunted. After this step, the customer is called to join the session.
Scenario Call Back
A popular feature of the campaign dialer is the Call Back feature. This feature enables customer to leave their phone number and be called back as soon as a callback CallBack, an IVR menu feature for voice, enables the customer to leave his / her number to be called back by an available agent during business hours. agent becomes available. Call back requests can be left , for example, when the contact center is closed, full, no agents are available or when the customer has exceeded a predefined queue time.