Introduction

You can customize the Anywhere365 Platform by expanding it with different integrations or build it yourself.

 

Microsoft Power Automate

Create automated work-flows between your favorite apps, services and Anywhere365 to get notifications, synchronize files, collect data, and more.

• Alerts / Notifications:

  • Example configuration Microsoft Power Automate for Quality Management Score Alert

  • Example configuration Microsoft Power Automate to send notification on-hold limit

  • Example configuration Microsoft Power Automate to send notification in queue time limit

  • Example configuration Microsoft Power Automate to send notification ReasonCode limit

• Automated actions:

  • Example configuration Microsoft Power Automate to set voicemail as Welcome Message

  • Example configuration Microsoft Power Automate to send voicemail to email

  • Example configuration Microsoft Power Automate for Last Agent Routing

  • Example configuration Microsoft Power Automate to automate routing based on Azure AD

  • Example configuration Microsoft Power Automate to schedule callback dialogue has been missed

  • Example configuration Microsoft Power Automate to schedule callback when new lead is created

• Categorize emails:

  • Example configuration Microsoft Power Automate to categorize email based on Azure Machine Learning Studio

  • Example configuration Microsoft Power Automate to categorize email based on Dynamics 365

  • Example configuration Microsoft Power Automate to categorize email based on LUIS

• Manual Triggers:

  • Example configuration Microsoft Power Automate to close UCC from your smartphone

• Automated Bots

  • Example configuration Microsoft Power Automate to setup an automated EnS bot

  • Example configuration Microsoft Power Automate to setup an automated QnA email bot

 

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Microsoft PowerApps

Create your own apps in Microsoft PowerApps, to add additional functionality to your UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs..

• Example configuration Microsoft PowerApps to change SkillScore per Agent

 

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Anywhere365 SDKs

Build your own plugins for Anywhere365 products.

• Attendant Create Plugins

 

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REST API's

Representational State Transfer (REST) service, which can be used to pull realtime date directly.

• Core REST API
• Core REST Recording API
• CTI Broker REST API
• Anywhere365 interface with SharePoint REST API

 

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PowerShell API's

Representational State Transfer (REST) service, which can be used to pull realtime date directly.

• How to configure Last Agent Routing
• How to use the PowerMass Tool

 

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Integrations

Integrate Anywhere365 with third party products.

• Power BI Integration