Introduction

You can customize the Anywhere365 Platform by expanding it with different integrations or build it yourself.

Microsoft Flows

Create automated workflows between your favorite apps, services and Anywhere365 to get notifications, synchronize files, collect data, and more

• Example configuration Microsoft Flow for Quality Management Score Alert
• Example configuration Microsoft Flow to close UCC from your smartphone
• Example configuration Microsoft Flow to schedule calback when new lead is created
• Example configuration Microsoft Flows for Last Agent Routing

Microsoft PowerApps

Create your own apps in Microsoft PowerApps, to add additional functionality to your UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers..

• Example configuration Microsoft PowerApps to change SkillScore per Agent

Anywhere365 SDKs

Build your own plugins for Anywhere365 products.

• Attendant Create Plugins

REST API's

Representational State Transfer (REST) service, which can be used to pull realtime date directly.

• Core REST API
• Anywhere365 interface with SharePoint REST API

PowerShell API's

Representational State Transfer (REST) service, which can be used to pull realtime date directly.

• How to configure Last Agent Routing
• How to use the PowerMass Tool

Integrations

Integrate Anywhere365 with third party products.

• Power BI Integration