GoLive! Online Manual Introduction
You can customize the Anywhere365 Platform by expanding it with different integrations or build it yourself.
Microsoft Power Automate
Create automated workflows between your favorite apps, services and Anywhere365 to get notifications, synchronize files, collect data, and more
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Alerts / Notifications:
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Example configuration Microsoft Power Automate for Quality Management Score Alert
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Example configuration Microsoft Power Automate to send notification on-hold limit
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Example configuration Microsoft Power Automate to send notification in queue time limit
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Example configuration Microsoft Power Automate to send notification ReasonCode limit
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Automated actions:
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Example configuration Microsoft Power Automate to set voicemail as Welcome Message
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Example configuration Microsoft Power Automate to send voicemail to email
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Example configuration Microsoft Power Automate for Last Agent Routing
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Example configuration Microsoft Power Automate to schedule callback dialogue has been missed
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Example configuration Microsoft Power Automate to schedule callback when new lead is created
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Manual Triggers:
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Automated Bots
Microsoft PowerApps
Create your own apps in Microsoft PowerApps, to add additional functionality to your UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers..
Anywhere365 SDKs
Build your own plugins for Anywhere365 products.
REST API's
Representational State Transfer (REST) service, which can be used to pull realtime date directly.
- Core REST API
- Core REST Recording API
- CTI Broker REST API
- Anywhere365 interface with SharePoint REST API
PowerShell API's
Representational State Transfer (REST) service, which can be used to pull realtime date directly.
Integrations
Integrate Anywhere365 with third party products.