Introduction

You can customize the Anywhere365 Platform by expanding it with different integrations or build it yourself

 

Microsoft Power Automate

Create automated work-flows between your favorite apps, services and Anywhere365 to get notifications, synchronize files, collect data, and more.

• Alerts / Notifications:

  • Example configuration Microsoft Power Automate for Quality Management Score Alert

  • Example configuration Microsoft Power Automate to send notification on-hold limit

  • Example configuration Microsoft Power Automate to send notification in queue time limit

  • Example configuration Microsoft Power Automate to send notification ReasonCode limit

• Automated actions:

  • Example configuration Microsoft Power Automate to set voicemail as Welcome Message

  • Example configuration Microsoft Power Automate to send voicemail to email

  • Example configuration Microsoft Power Automate for Last Agent Routing

  • Example configuration Microsoft Power Automate to automate routing based on Azure AD

  • Example configuration Microsoft Power Automate to schedule callback dialogue has been missed

  • Example configuration Microsoft Power Automate to schedule callback when new lead is created

• Categorize emails:

  • Example configuration Microsoft Power Automate to categorize email based on Azure Machine Learning Studio

  • Example configuration Microsoft Power Automate to categorize email based on Dynamics 365

  • Example configuration Microsoft Power Automate to categorize email based on LUIS

• Manual Triggers:

  • Example configuration Microsoft Power Automate to close UCC from your smartphone

• Automated Bots

  • Example configuration Microsoft Power Automate to setup an automated EnS bot

  • Example configuration Microsoft Power Automate to setup an automated QnA email bot

 

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Microsoft PowerApps

Create your own apps in Microsoft PowerApps, to add additional functionality to your UCC.

• Example configuration Microsoft PowerApps to change SkillScore per Agent

 

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Anywhere365 SDKs

Build your own plugins for Anywhere365 products.

• Attendant Create Plugins

 

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REST API's

Representational State Transfer (REST) service, which can be used to pull realtime date directly.

• Core REST API
• Core REST Recording API
• CTI Broker REST API
• Anywhere365 interface with SharePoint REST API

 

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PowerShell API's

Representational State Transfer (REST) service, which can be used to pull realtime date directly.

• How to configure Last Agent Routing
• How to use the PowerMass Tool

 

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Integrations

Integrate Anywhere365 with third party products.

• Power BI Integration