Universal Timeline Service

The Universal Timeline Service is a separate service used for the following products:

  • WebAgent, Learn More

    Provides a web service to retrieve timeline information of the contact.

  • Bridg, Learn More

    Provides a web service to retrieve timeline information of the contact.

  • Extension Window for Skype for Business, Learn More

    Provide a unified timeline based on results of the CRM plugins

    • Csv Plugin

    • Dynamics 365 Plugin

No matter what medium your client uses to contact you, as long as their details are in your CDR database, the timeline will contain all previous moments of contact.