Universal Timeline Service

The Universal Timeline Service is a separate service used for the following products:

• WebAgent, Learn More

  Provides a web service to retrieve timeline information of the contact.

• Bridg, Learn More

  Provides a web service to retrieve timeline information of the contact.

• Extension Window for Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server., Learn More

  Provide a unified timeline based on results of the CRMCRM stands for Customer Relationship Management and is a method/technology for managing your external interactions and relationships with customers. Integrate Anywhere365 with your CRM client to show customer information alongside your inbound and outbound interactions. plugins

  • Csv Plugin

  • Dynamics 365 Plugin

No matter what medium your client uses to contact you, as long as their details are in your CDR database, the timeline will contain all previous moments of contact.