Web Agent for Microsoft Teams
Note This product is part of an Invitation Release. Please contact your Sales Contact for more information.
Note Additional Anywhere365 WebAgent license required.
Enhance workstream collaboration by adding advanced contact centre features, dialogue management capabilities and CRM integrations to the Microsoft Teams client.
Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)
Integrate Azure Services with Anywhere365 to enable features as Realtime Translation, Mood Recognition, Live Transcription and much more.
Anywhere365’s client software supports multiple languages.
Anywhere365 doesn’t work exclusively with Skype for Business clients, it also works with Skype. This way you can integrate your Skype users into your contact center
Anywhere365 doesn’t work exclusively with Skype for Business clients, it also works with Microsoft Teams. This way you can integrate your colleagues that have Microsoft Teams accounts into your contact center by adding them to the existing list of contact center agents in your UCC Settings.
Anywhere365 supports the integration of Office365 accounts to be added to the available list of Agents in your UCC.
Anywhere365 offers an innovative addition to the standard function of taking a call from a colleague; this is only possible if you have the same necessary skills as your colleague. In this way an Agent is able to serve only customers that he actually can help.
With classification you can tag the call during the session, so the manager is able to get more information about each category of call classifications.
With Anywhere365 it is possible to record end-to-end conversations (Customer to Contact Center) and store them as audio documents on a variety of environments such as: SharePoint, Azure, Local Disk, NAS/SAN, FileShare of Office365.
The Extension Window can automatically create new lead in CRM based on the information which is available.
The Anywhere365 WebAgent is available in the following languages: