Dialogue Cloud

WebAgent for Microsoft Teams

Note: An additional Anywhere365 WebAgent license is required.

Introduction

Enhance workstream collaboration by adding advanced contact centre features, dialogue management capabilities and CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. integrations to the Microsoft Teams client.

 

 

Features Values

Note: Some features are only available with specific licenses. These are indicated by the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Characteristics

Agent Functionality

Dialogue Management

Dialogue Intelligence

Extensions

 

Available Languages

The Anywhere365 WebAgent is available in the following languages:

  • Dutch
  • English
  • German
  • French
  • Spanish
  • Swedish