Reception Attendant

The Reception Attendant improves the Call Management of the Reception.

WebAgent

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for web.

WebAgent for Dynamics 365

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for Dynamics 365 CIF.

WebAgent for SalesForce

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce CTI.

WebAgent for SalesForce Classic

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce Classic.

WebAgent for ServiceNow

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for ServiceNow Client.

Extension Window

An interface between a UCC and CRM, or any other system, might significantly improve the service provided to a caller and the productivity of Agents.

Inflight Wallboard

The Inflight Wallboard visualizes the state of a UCC.

Inflight Snapper

Extend the Lync and Skype for Business client with Anywhere365 information, like Agent info, Dialogue info and Statistics.

Inflight Web Wallboard

The web based version of the Wallboard.