Install Workforce Management
Note
A WFM integration license specific to each connection is required.
To install the Workforce Management the following steps need to be made.
Request WFM Plugin Installation
After a successful license purchase, installation of the WFM Plugin can be requested through your certified Anywhere365 Partner.
Configure WFM Plugin
Depending on the WFM platform being used a configuration is needed. Select your matching WFM platform to continue:
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Configure WFM Plugin for Verint
Note
Introduced in DC2023.03b
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Configure WFM Plugin for Teleopti (by Calabrio)
Note
Introduced in DC2024.01