WebChat for WebAgent
Anywhere365 makes it possible to chat with Anywhere365 WebAgent users, when the customer uses the WebChat client.
Note Enterprise license and higher
Note Additional Anywhere365 WebAgent license required.
WebChat Feature Table
Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)
Workgroup
Small Business
Corporate
Enterprise
Enterprise Plus
Agent Functionality

Anywhere365 is based on the Microsoft 365 ecosystem. Once an Agent signs in, he/she is available to receive calls, regardless of his/her workplace or device.
Dialogue Intelligence
Extensions
Dialogue Management

The integration between Anywhere365 and

One of the major advantages of Anywhere365 is Skill Based Hunting. This makes it possible to select call agents based on their skills. This means that customers will be connected to only those call agents that are actually able to help them. This way of hunting is used for Voice, Chat and WebChat. Learn More
Characteristics

The Anywhere365 Wallboard visualizes the status of an UCC. It lists the incoming calls, along with the choices that are made within the IVR Interactive Voice Response, or IVR, is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. and the wait time of the caller. Furthermore it shows which agents are connected to the UCC together with their presence status. Learn More