Articles - Overview
Authentication
A list of articles regarding Authentication:
- Anywhere365 Authentication Service
- Create new Azure App Registration for Anywhere365 Authentication
- Anywhere365 Authentication for Dialogue Studio
Dialogue Cloud
A list of articles regarding Dialogue Cloud:
- Anywhere365 Dialogue Cloud Prerequisites
- Dialogue Cloud Data Storage and Ownership
- SQL Database Size and Growth
- Dialogue Cloud Best Practice Deployment
- SBC Technical Setup Guide for Direct Routing
- Enabling EDR
Partner Portal
A list of articles regarding the Partner Portal:
- What's new in Anywhere365 Partner Portal
- Partner Portal Introduction & Architecture
- Deployments - Request a new Service
- Deployments - Create UCC
- Deployments - Create and Configure Dialogue Studios
- Deployments - Create and Configure SBC’s
- Overview - View (edit, and delete) UCCs
- Overview - View (and edit) Services
- Overview - View all requested actions
- Configuration Management - SBC Configurations
- Administration - Service Administration
- Administration - Contact Center Administration
- Troubleshooting - Validation checker
- Security - Create Anywhere365 Authentication Configuration
- Security - Anywhere365 Authentication Service Configurations
Teams
An overview of articles regarding Anywhere365 in combination with Microsoft Teams:
- Teams Federated with Anywhere365 (Cloud V2)
- How to deal with unwanted scenarios when using Teams Direct Routing
Support
Below you all articles regarding support for Anywhere365:
- Anywhere365 End of Support policy
- Anywhere365 EOS Product Overview
- Case filling process
- Definitions of L1, L2 and L3 Support Services
- Guidelines for Dialogue Cloud (L2, L3) Incident Reporting
- RASCI Customer - Anywhere365 for Operation Support
- RASCI Partner - Anywhere365 for Operation Support
Miscellaneous Articles
Here is a list of important articles:
- Log4j vulnerability Statement (CVE-2021-44228)
- SpringCore Remote Code Execution Vulnerability Statement (CVE-2022-22965)