Articles - Overview

Authentication

A list of articles regarding Authentication:

• Anywhere365 Authentication Service
• Create new Azure App Registration for Anywhere365 Authentication
• Anywhere365 Authentication for Dialogue Studio

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Dialogue Cloud

A list of articles regarding Dialogue Cloud:

• Anywhere365 Dialogue Cloud Prerequisites

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Partner Portal

A list of articles regarding the Partner Portal:

• What's new in Anywhere365 Partner Portal

• Partner Portal Introduction & Architecture

• Deployments - Request a new Service

• Deployments - Create UCC

• Overview - View (edit, and delete) UCCs

• Overview - View (and edit) Services

• Overview - View all requested actions

• Overview - View all SBC configurations

• Administration - Service Administration

• Administration - Contact Center Administration

• Troubleshooting - Validation checker

• Security - Create Anywhere365 Authentication Configuration

• Security - Anywhere365 Authentication Service Configurations

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Teams

An overview of articles regarding Anywhere365 in combination with Microsoft Teams:

• Teams Federated with Anywhere365 (Cloud V2)
• How to deal with unwanted scenarios when using Teams Direct Routing

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Support

Below you all articles regarding support for Anywhere365:

• Anywhere365 End of Support policy
• Case filling process
• Definitions of L1, L2 and L3 Support Services
• Guidelines for Dialogue Cloud (L2, L3) Incident Reporting
• RASCI Customer - Anywhere365 for Operation Support
• RASCI Partner - Anywhere365 for Operation Support

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Miscellaneous Articles

Here is a list of important articles:

• Log4j vulnerability Statement (CVE-2021-44228)
• SpringCore Remote Code Execution Vulnerability Statement (CVE-2022-22965)

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