Dialogue Cloud

Anywhere365 Attendant Console

The Anywhere365 Attendant Console is a powerful state-of-the-art telephone operator console that streamlines call handling from a single, integrated ‘pane of glass’. As a web-based, cloud-hosted application, this powerful tool offers a range of smart features that are designed to optimize work flow, reduce customer friction, and improve the overall caller experience.

The Anywhere365 Attendant Console is available in two different variants, the Attendant Console for Dialogue Cloud and the Attendant Console for Microsoft Teams. A brief overview of the two different versions can be found below.

 

Attendant Console for Dialogue Cloud

Attendant Console for Microsoft Teams

This version of Attendant Console is available as a supplemental solution to an existing Anywhere365 Dialogue Cloud license. Leveraging the features and functionalities provided by Anywhere365 Dialogue Cloud UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.'s. This version of Attendant Console is a Software as a Service (SaaS) solution available through the Microsoft App Store. It is based on Microsoft Teams and therefore requires at a minimum a Microsoft 365 subscription.

For more information, see Attendant Console for Dialogue Cloud.
An Anywhere365 Attendant Console for Dialogue Cloud license is required.
An Anywhere365 Attendant for Microsoft Teams license is required.