Universal Timeline Service

The UniversalTimelineService is a separate project used to provide a unified timeline based on CRM-information.

Dialogue Intelligence for Power BI

Dialogue Intelligence visualizes the historic data of an UCC in Power BI.

CRM Service

The CRM Service is used to connect your preferred CRM client with the Anywhere365 contact center in order to display information from your CRM database directly in the Anywhere365 application (e.g. the WebAgent).

CTI Broker

The Anywhere365 CTI Broker is a server application which integrates the Anywhere365 UCC and CTI services like a screen pop-up from a CRM database.