Using Microsoft Power Automate with Anywhere365

Microsoft Power Automate is a powerful tool that allows you to create automated workflows between your favorite apps, services and Anywhere365 to receive notifications, synchronize files, collect data, and more.

The following examples will help you better understand the different possibilities as well as provide a starting point to help you create your own automations.

Examples of alerts and notifications

• Triggering an alert based on Quality Management Score

• Triggering a notification using on-hold limit

Examples of automated actions:

• Automate SharePoint (Timerjob replacements):

  • Example configuration Microsoft Power Automate to schedule updates to the Welcome Message

  • Example configuration Microsoft Power Automate change a field to empty (clear a field in IVR)

  • Example configuration Microsoft Power Automate remove a configured Audio File (clear an AudioFile in IVR)

  • Example configuration Microsoft Power Automate to set voicemail as Welcome Message

  • Example configuration Microsoft Power Automate to send voicemail to email

• Library File Management (Retention Policy replacement):

  • Example configuration Microsoft Power Automate to delete files from library after 30 days

• Automate UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Routing:

  • Example configuration Microsoft Power Automate to automate routing based on Microsoft Entra ID

• Automate Campaign Dialer:

  • Example configuration Microsoft Power Automate to schedule callback dialogue has been missed

  • Example configuration Microsoft Power Automate to schedule callback when new lead is created

• Categorize emails:

  • Example configuration Microsoft Power Automate to categorize email based on Azure Machine Learning Studio

  • Example configuration Microsoft Power Automate to categorize email based on Dynamics 365

  • Example configuration Microsoft Power Automate to categorize email based on LUIS

• Manual Triggers:

  • Example configuration Microsoft Power Automate to close UCC from your smartphone