Using Microsoft Power Automate with Anywhere365

Microsoft Power Automate is a powerful tool that allows you to create automated workflows between your favorite apps, services and Anywhere365 to receive notifications, synchronize files, collect data, and more.

The following examples will help you better understand the different possibilities as well as provide a starting point to help you create your own automations.

Examples of alerts and notifications

• Triggering an alert based on Quality Management Score

• Triggering a notification using on-hold limit

Examples of automated actions:

• Example configuration Microsoft Power Automate to set voicemail as Welcome Message

• Example configuration Microsoft Power Automate to send voicemail to email

• Example configuration Microsoft Power Automate for Last Agent Routing

• Example configuration Microsoft Power Automate to automate routing based on Azure AD

• Example configuration Microsoft Power Automate to schedule callback dialogue has been missed

• Example configuration Microsoft Power Automate to schedule callback when new lead is created

• Categorize emails:

  • Example configuration Microsoft Power Automate to categorize email based on Azure Machine Learning Studio

  • Example configuration Microsoft Power Automate to categorize email based on Dynamics 365

  • Example configuration Microsoft Power Automate to categorize email based on LUIS

• Manual Triggers:

  • Example configuration Microsoft Power Automate to close UCC from your smartphone

• Automated Bots

  • Example configuration Microsoft Power Automate to setup an automated EnS bot

  • Example configuration Microsoft Power Automate to setup an automated QnA email bot