Inflight Snapper FAQ
Version
Q: How can I see which version of the Snapper is installed?
A: Open "Program and Features" in Control Panel. Behind "Anywhere365 Snapper" you can see the current version.
Logs
Q: Where can I find the Snapper log file?
A: The log file can be found at
Support
Q: My Snapper is not showing any data. How can I check the connection to an Anywhere365 webservice used by Snapper?
A: Open the Snapper Settings and open the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Config. Copy the UCC Host (add https:// if secure) and add /dashboardservice/ or /attendantservice/
Paste both values into a browser. The full URL should be like: http(s)://UCChost/dashboardservice/ and hit enter (NOTE the final "/" backslash is required).
Example: https://a11b2222-3bb3-44c4-c44c-123456abccd-01.emea-weu.anywhere365.cloud/dashboardservice/
If you see a Login screen asking for a username and a password, then you have a working connection to the dashboardservice or attendantservice respectively.
Note: The displayed login screen is a dummy login prompt which does not do anything but is only there to validate that a proper connection to the webservice has been established instead of a generic message or a white screen.
Q: Snapper displays less agents than it should
A: The Anywhere365 Snapper Client will only display the number of agents that have minimum 1 Skill assigned to an agent. Most likely there are agents in your SharePoint page that don’t have a Skill assigned and thus will not be counted on your Anywhere365 Snapper Client.
Additional the agent needs to be formally active to appear on the Snapper.
Q: Snapper says “Please sign in to skype”-error
A: Most likely the wrong bit-version of the Snapper client was installed. In case your Operating System is 64bit, make sure you install the 64-bit version of the Snapper client.
Q. Snapper search results are different from Skype results
A. Snapper search rely on the Skype API and in some rare circumstances it cannot find the contact person when searching on meta data. Try restarting the client computer or deleting client caches.