SharePoint Template FAQ

Version

ClosedQ: How can I see which version of the SharePoint Template is installed?

A: Go to the settings page of the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. (e.g. http://sitecollection.com/anywhere/ucc_name/Lists/Settings/AllItems.aspx) and replace "Settings" for "Version".

The Url will become: http://sitecollection.com/anywhere/ucc_name/Lists/Version/AllItems.aspx and it will now show the SharePoint TemplateSettings and Content Management for Anywhere365, based on SharePoint server or SharePoint Office 365 version.

Support on Premise

ClosedQ: The update script is finished, but there is nothing updated. How can I fix this?

A: The update can be done manually by using two SharePoint PowerShell commands. Fill in the commands as below and the update will be done.

Server:

Enable-SPFeature -Identity ade936a2-ae4c-46fe-9520-18fafaa21a19 -Url http://urlvansitecollectie -Confirm:$false
Enable-SPFeature -Identity 6945b259-fa3a-4640-828c-113fe44e3160 -Url http://urlvansitecollectie -Confirm:$false


Foundation:

Enable-SPFeature -Identity 68e20af1-5d48-4353-9ba0-1df287015b77 -Url http://urlvansitecollectie -Confirm:$false
Enable-SPFeature -Identity 6945b259-fa3a-4640-828c-113fe44e3160 -Url http://urlvansitecollectie -Confirm:$false
ClosedQ: How to enable the retention policy?

A: Run the following command in SharePoint Management Shell

Enable-SPFeature -Identity 9a2ab00e-0221-4837-9799-4ea8ab07cc9b -Url http://urlvansitecollectie -Confirm:$false
ClosedQ: The update has finished, but some sites do not show the latest version number.?

A: Run the SP Template PowerShell script again in activation mode to see if that solves the problem. Keep running activation mode until all sites are upgraded or the versions stays the same for all sites for two attempts in a row.

ClosedQ: I ran the SP template update, but some sites do not update even after retrying two times in activation mode. ?

A: Open the UpgradeLog list on the UCC site that is not upgrading. (By changing the URL to "lists/upgradelog/allitems.aspx" when viewing another list for example.) Find any error listed in that list and create a support request with us.

ClosedQ: What can I do when I get the message "exceeds the list view of threshold (5000 items)"?

A: There are multiple solutions

  1. If you don't need all the items, you can use retention policy to clear old items.
  2. If you don't need to see all items, you can create a view which only shows the items of the last x days.
  3. If you need to see all items, you need to change the list throttle
    1. Open the SharePoint Central Administration,
    2. Go to Application Management --> Manage Web Applications
    3. Click to select the web application that hosts your list (eg. SharePoint - 80)
    4. At the Ribbon, select the General Settings and select Resource Throttling
    5. Then, you can see the 5000 List View Threshold limit and you can edit the value you want.
    6. Click OK to save it.

Support Online

ClosedQ: "Error creating subsites: Provisioning did not succeed. Details Failed to initialize some site properties for Web at Url: '' OriginalExeption: The system cannot find the file specified: (Exeption from HRRESULT: 0x80070002)" during the UCC Creator.ps1. What dies it mean?

A: To solve this

  1. Deactivate SharePoint Server Publishing feature on the root site of your site collection
  2. Deactivate SharePoint Server Publishing Infrastructure feature on sitecollection level
  3. Activate SharePoint Server Publishing Infrastructure feature on sitecollectie level

https://support.office.com/en-us/article/enable-publishing-features-479677a6-8b33-4ac7-907d-071c1c7e4518