Core

The Core is the center of Anywhere365. It manages all the Dialogues.

Dialogue Studio

Dialogue Studio lets you control your dialogues and integrate it with any API.

Attendant Console for Microsoft Teams

The Attendant Console for Microsoft Teams brings key reception feature directly to your Microsoft Teams client.

WebAgent

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for web.

WebAgent for Dynamics 365

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for Dynamics 365 CIF.

WebAgent for SalesForce

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce CTI.

WebAgent for SalesForce Classic

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce Classic.

WebAgent for SAP C4C

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SAP C4C.

WebAgent for ServiceNow

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for ServiceNow Client.

WebAgent for Microsoft Teams

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for the Microsoft Teams Client.

(Web) Extension Window for Microsoft Teams

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for the Microsoft Teams Client.

Inflight Wallboard

The Inflight Wallboard visualizes the state of a UCC.

Inflight Snapper

Extend the Lync and Skype for Business client with Anywhere365 information, like Agent info, Dialogue info and Statistics.

Inflight Web Wallboard

The web based version of the Wallboard.

IVR

Interactive Voice Response (IVR) allows customers to interact with a host system, after which they can service their own inquiries or will be redirected to a call agent by following the IVR dialogue.

SharePoint Template

The SharePoint Template adds features for managing your Unified Contact Center.

Dialogue Manager

The Dialogue Manager handles text-based dialogues for the WebAgent.

Text Handler

Text Handler adds the Email dialogue as active communication method to the Dialogue Manager.

WebChat Dialogue Provider

The WebChat Dialogue Provider extends Anywhere365 Dialogue Manager input to Webchat.

WhatsApp Dialogue Provider

The WhatsApp Dialogue Provider extends Anywhere365 Dialogue Manager input to WhatsApp.

Autonomous Dialer

Schedule an automated call to the customer, prompting a predefined IVR menu.

Campaign Dialer

The Campaign Dialer automatically calls the next available agent and customer on the list.

Voicemail Dialer

It is possible to leave a voice mail and send these voice mails to SharePoint or offer them to Agents.

Universal Timeline Service

The UniversalTimelineService is a separate project used to provide a unified timeline based on CRM-information.

Dialogue Intelligence for Power BI

Dialogue Intelligence visualizes the historic data of an UCC in Power BI.

CRM Service

The CRM Service is used to connect your preferred CRM client with the Anywhere365 contact center in order to display information from your CRM database directly in the Anywhere365 application (e.g. the WebAgent).