Platform elements shows all available products offered by Anywhere365.
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Agent Interaction
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Dialogue Providers
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Anywhere365 has the following products available.
Core
The Core is the center of Anywhere365. It manages all the Dialogues.
Interceptor
The Interceptor lets you manage the Direct Inbound and Outbound dialogues of the Agents.
Dialogue Studio
Dialogue Studio lets you control your dialogues and integrate it with any API.
Agent Service
The Agent Service is central system for managing agent information for multiple UCC’s.
Reception Attendant for Skype for Business
The Reception Attendant for Skype for Business improves the Call Management of the Reception.
Reception Attendant for Microsoft Teams
The Reception Attendant for Microsoft Teams brings key reception feature directly to your Microsoft Teams client.
WebAgent
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for web.
WebAgent for Dynamics 365
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for Dynamics 365 CIF.
WebAgent for SalesForce
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce CTI.
WebAgent for SalesForce Classic
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce Classic.
WebAgent for SAP C4C
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SAP C4C.
WebAgent for ServiceNow
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for ServiceNow Client.
WebAgent for Microsoft Teams
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for the Microsoft Teams Client.
Extension Window for Skype for Business
An interface between a UCC and CRM, or any other system, might significantly improve the service provided to a caller and the productivity of Agents.
Inflight Wallboard
The Inflight Wallboard visualizes the state of a UCC.
Inflight Snapper
Extend the Lync and Skype for Business client with Anywhere365 information, like Agent info, Dialogue info and Statistics.
Inflight Web Wallboard
The web based version of the Wallboard.
WebChat Plus
Makes it possible to chat with a group of (federated) Lync and Skype for Business users, instead of an individual, by starting a chat with a single contact.
CallMe
Add a button to your website. When somebody clicks that button, they can leave their number.
IVR
Interactive Voice Response (IVR) allows customers to interact with a host system, after which they can service their own inquiries or will be redirected to a call agent by following the IVR dialogue.
SharePoint Template
The SharePoint Template adds features for managing your Unified Contact Center.
Dialogue Intelligence for SSRS
Dialogue Intelligence visualizes the historic data of an UCC in SQL Server Reporting Services.
Remote Presence Updater
This gives the manager the ability to adjust the presence of his agents.
Work Force Management
Work Force Management offers the time management of your Agents.
Management Tool Kit
Ideal tools for the local UCC manager.
Questionnaire
Extend the Quality Monitoring to historic Dialogues by adding Questionnaires.
inDialogue Bot
With the Anywhere365 inDialogue bot for Microsoft Teams your supervisor will be able to supervise live UCC calls from their Teams client, without the need of a Skype for Business client.
Notifications
Alert the Supervisor with automatic messages, based on triggers in the UCC.
Bot Manager
The Bot FrameWork integration extends Anywhere365 with multiple dialogues and a bot option.
Twitter Dialogue Provider
The Twitter Dialogue Provider extends Anywhere365 Dialogues input to Twitter.
Facebook Messenger Dialogue Provider
The Facebook Messenger Dialogue Provider extends Anywhere365 Dialogues input to Facebook.
Telegram Dialogue Provider
The Telegram Dialogue Provider extends Anywhere365 Dialogues input to Telegram.
Dialogue Manager
The Dialogue Manager handles text-based dialogues for the WebAgent.
Text Handler
Text Handler adds the Email dialogue as active communication method to the Dialogue Manager.
WebChat Dialogue Provider
The WebChat Dialogue Provider extends Anywhere365 Dialogue Manager input to Webchat.
WhatsApp Dialogue Provider
The WhatsApp Dialogue Provider extends Anywhere365 Dialogue Manager input to WhatsApp.
Autonomous Dialer
Schedule an automated call to the customer, prompting a predefined IVR menu.
Campaign Dialer
The Campaign Dialer automatically calls the next available agent and customer on the list.
Voicemail Dialer
It is possible to leave a voice mail and send these voice mails to SharePoint or offer them to Agents.
Universal Timeline Service
The UniversalTimelineService is a separate project used to provide a unified timeline based on CRM-information.
Dialogue Intelligence for Power BI
Dialogue Intelligence visualizes the historic data of an UCC in Power BI.
CRM Service
The CRM Service is used to connect your preferred CRM client with the Anywhere365 contact center in order to display information from your CRM database directly in the Anywhere365 application (e.g. the WebAgent).
CTI Broker
The Anywhere365 CTI Broker is a server application which integrates the Anywhere365 UCC and CTI services like a screen pop-up from a CRM database.
Bridg
Mobile Agents of the Anywhere365 UCC will gain access to their CRM information while being mobile.