Anywhere365 has the following products available.
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for web.
An interface between a UCC and CRM, or any other system, might significantly improve the service provided to a caller and the productivity of Agents.
Extend the Lync and Skype for Business client with Anywhere365 information, like Agent info, Dialogue info and Statistics.
Makes it possible to chat with a group of (federated) Lync and Skype for Business users, instead of an individual, by starting a chat with a single contact.
Interactive Voice Response (IVR) allows customers to interact with a host system, after which they can service their own inquiries or will be redirected to a call agent by following the IVR dialogue.
Dialogue Intelligence for SSRS
Dialogue Intelligence visualizes the historic data of an UCC in SQL Server Reporting Services.
The Bot FrameWork integration extends Anywhere365 with multiple dialogues and a bot option.
WhatsApp Dialogue Provider
The WhatsApp Dialogue Provider extends Anywhere365 Dialogues input to WhatsApp.
It is possible to leave a voice mail and send these voice mails to SharePoint or offer them to Agents.
Twitter Dialogue Provider
The Twitter Dialogue Provider extends Anywhere365 Dialogues input to Twitter.
Facebook Messenger Dialogue Provider
The Facebook Messenger Dialogue Provider extends Anywhere365 Dialogues input to Facebook.
Telegram Dialogue Provider
The Telegram Dialogue Provider extends Anywhere365 Dialogues input to Telegram.
Email Dialogue Provider
Email Dialogue Provider adds the Email dialogue as active communication method.
The Campaign Dialer automatically calls the next available agent and customer on the list.
Universal Timeline Service
The UniversalTimelineService is a separate project used to provide a unified timeline based on CRM-information.
Dialogue Intelligence for Power BI
Dialogue Intelligence visualizes the historic data of an UCC in Power BI.
The Anywhere365 CTI Broker is a server application which integrates the Anywhere365 UCC and CTI services like a screen pop-up from a CRM database.
Mobile Agents of the Anywhere365 UCC will gain access to their CRM information while being mobile.