Core

The Core is the center of Anywhere365. It manages all the Dialogues.

Interceptor

The Interceptor lets you manage the Direct Inbound and Outbound dialogues of the Agents.

Dialogue Studio

Dialogue Studio lets you control your dialogues and integrate it with any API.

Agent Service

The Agent Service is central system for managing agent information for multiple UCC’s.

Reception Attendant for Skype for Business

The Reception Attendant for Skype for Business improves the Call Management of the Reception.

Reception Attendant for Microsoft Teams

The Reception Attendant for Microsoft Teams brings key reception feature directly to your Microsoft Teams client.

WebAgent

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for web.

WebAgent for Dynamics 365

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for Dynamics 365 CIF.

WebAgent for SalesForce

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce CTI.

WebAgent for SalesForce Classic

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce Classic.

WebAgent for SAP C4C

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SAP C4C.

WebAgent for ServiceNow

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for ServiceNow Client.

WebAgent for Microsoft Teams

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for the Microsoft Teams Client.

Extension Window for Skype for Business

An interface between a UCC and CRM, or any other system, might significantly improve the service provided to a caller and the productivity of Agents.

Inflight Wallboard

The Inflight Wallboard visualizes the state of a UCC.

Inflight Snapper

Extend the Lync and Skype for Business client with Anywhere365 information, like Agent info, Dialogue info and Statistics.

Inflight Web Wallboard

The web based version of the Wallboard.

WebChat Plus

Makes it possible to chat with a group of (federated) Lync and Skype for Business users, instead of an individual, by starting a chat with a single contact.

CallMe

Add a button to your website. When somebody clicks that button, they can leave their number.

IVR

Interactive Voice Response (IVR) allows customers to interact with a host system, after which they can service their own inquiries or will be redirected to a call agent by following the IVR dialogue.

SharePoint Template

The SharePoint Template adds features for managing your Unified Contact Center.

Dialogue Intelligence for SSRS

Dialogue Intelligence visualizes the historic data of an UCC in SQL Server Reporting Services.

Remote Presence Updater

This gives the manager the ability to adjust the presence of his agents.

Work Force Management

Work Force Management offers the time management of your Agents.

Management Tool Kit

Ideal tools for the local UCC manager.

Questionnaire

Extend the Quality Monitoring to historic Dialogues by adding Questionnaires.

inDialogue Bot

With the Anywhere365 inDialogue bot for Microsoft Teams your supervisor will be able to supervise live UCC calls from their Teams client, without the need of a Skype for Business client.

Notifications

Alert the Supervisor with automatic messages, based on triggers in the UCC.

Bot Manager

The Bot FrameWork integration extends Anywhere365 with multiple dialogues and a bot option.

Twitter Dialogue Provider

The Twitter Dialogue Provider extends Anywhere365 Dialogues input to Twitter.

Facebook Messenger Dialogue Provider

The Facebook Messenger Dialogue Provider extends Anywhere365 Dialogues input to Facebook.

Telegram Dialogue Provider

The Telegram Dialogue Provider extends Anywhere365 Dialogues input to Telegram.

Dialogue Manager

The Dialogue Manager handles text-based dialogues for the WebAgent.

Text Handler

Text Handler adds the Email dialogue as active communication method to the Dialogue Manager.

WebChat Dialogue Provider

The WebChat Dialogue Provider extends Anywhere365 Dialogue Manager input to Webchat.

WhatsApp Dialogue Provider

The WhatsApp Dialogue Provider extends Anywhere365 Dialogue Manager input to WhatsApp.

Autonomous Dialer

Schedule an automated call to the customer, prompting a predefined IVR menu.

Campaign Dialer

The Campaign Dialer automatically calls the next available agent and customer on the list.

Voicemail Dialer

It is possible to leave a voice mail and send these voice mails to SharePoint or offer them to Agents.

Universal Timeline Service

The UniversalTimelineService is a separate project used to provide a unified timeline based on CRM-information.

Dialogue Intelligence for Power BI

Dialogue Intelligence visualizes the historic data of an UCC in Power BI.

CRM Service

The CRM Service is used to connect your preferred CRM client with the Anywhere365 contact center in order to display information from your CRM database directly in the Anywhere365 application (e.g. the WebAgent).

CTI Broker

The Anywhere365 CTI Broker is a server application which integrates the Anywhere365 UCC and CTI services like a screen pop-up from a CRM database.

Bridg

Mobile Agents of the Anywhere365 UCC will gain access to their CRM information while being mobile.