Platform elements shows all available products offered by Anywhere365.
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Anywhere365 has the following products available.
Core
The Core is the center of Anywhere365. It manages all the Dialogues.
Interceptor
The Interceptor lets you manage the Direct Inbound and Outbound dialogues of the Agents.
Agent Service
The Agent Service is central system for managing agent information for multiple UCC’s.
Reception Attendant
The Reception Attendant improves the Call Management of the Reception.
Web Attendant
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for web.
Extension Window
An interface between a UCC and CRM, or any other system, might significantly improve the service provided to a caller and the productivity of Agents.
Inflight Wallboard
The Inflight Wallboard visualizes the state of a UCC.
Inflight Snapper
Extend the Lync and Skype for Business client with Anywhere365 information, like Agent info, Dialogue info and Statistics.
Inflight Web Wallboard
The web based version of the Wallboard.
WebChat Plus
Makes it possible to chat with a group of (federated) Lync and Skype for Business users, instead of an individual, by starting a chat with a single contact.
CallMe
Add a button to your website. When somebody clicks that button, they can leave their number.
IVR
Interactive Voice Response (IVR) allows customers to interact with a host system, after which they can service their own inquiries or will be redirected to a call agent by following the IVR dialogue.
NFC Routing
Upgrade your Business Card to a Business Communication Card.
SharePoint Template
The SharePoint Template adds features for managing your Unified Contact Center.
Dialogue Intelligence for SSRS
Dialogue Intelligence visualizes the historic data of an UCC in SQL Server Reporting Services.
Remote Presence Updater
This gives the manager the ability to adjust the presence of his agents.
Work Force Management
Work Force Management offers the time management of your Agents.
Management Tool Kit
Ideal tools for the local UCC manager.
Questionnaire
Extend the Quality Monitoring to historic Dialogues by adding Questionnaires.
Notifications
Alert the Supervisor with automatic messages, based on triggers in the UCC.
Bot Manager
The Bot FrameWork integration extends Anywhere365 with multiple dialogues and a bot option.
WhatsApp Dialogue Provider
The WhatsApp Dialogue Provider extends Anywhere365 Dialogues input to WhatsApp.
Voicemail Dialogue Provider
It is possible to leave a voice mail and send these voice mails to SharePoint or offer them to Agents.
Twitter Dialogue Provider
The Twitter Dialogue Provider extends Anywhere365 Dialogues input to Twitter.
Facebook Messenger Dialogue Provider
The Facebook Messenger Dialogue Provider extends Anywhere365 Dialogues input to Facebook.
Telegram Dialogue Provider
The Telegram Dialogue Provider extends Anywhere365 Dialogues input to Telegram.
Email Dialogue Provider
Email Dialogue Provider adds the Email dialogue as active communication method.
Campaign Dialer
The Campaign Dialer automatically calls the next available agent and customer on the list.
Autonomous Dialer
Schedule an automated call to the customer, prompting a predefined IVR menu.
Universal Timeline Service
The UniversalTimelineService is a separate project used to provide a unified timeline based on CRM-information.
Dialogue Intelligence for Power BI
Dialogue Intelligence visualizes the historic data of an UCC in Power BI.
CTI Broker
The Anywhere365 CTI Broker is a server application which integrates the Anywhere365 UCC and CTI services like a screen pop-up from a CRM database.
Bridg
Mobile Agents of the Anywhere365 UCC will gain access to their CRM information while being mobile.
GridChat
Grid Chat extends Anywhere365 Dialogues input to Mobile.
