Release Notes - Hotfix release DC2024.01a

DashboardService Queue API has wrong 'AgentsOnCall' value after completed calls.

After a call had ended the API will now populate the correct value in the JSON response for the key 'AgentsOnCall'.

Restarting multiple UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.'s in a service with specific CDR Call Detail Records (CDR) are the meta data of a converstation: who talked to whom, at which time, for how long and with which identity among other things (skill, optional classification, etc) which gets stored in your SQL (analytical) database. ConnectionString would not initiate DB.

When restarting multiple UCC's with same Connection string containing a FailoverPartner reference would fail to initiate the database for all UCC's due to concurrency issues. This has now been fixed and should result in proper connection and DB initiation by all UCC's.

Dialogue Studio login and connectivity enhancements.

Random Login and connectivity issues to Dialogue Studio have now been reduced by better handling events previously causing 50x errors.

Dialogue studio - assign the incorrect configuration to newly added nodes now fixed.

When adding new "action" nodes, any existing config in a flow could not be edited anymore without disabling all configs in the flow. This has now been fixed.