Install Voicemail Dialer

Note Enterprise license and higher

Prerequisites

  • Voicemails are stored on SharePoint config page, Learn More

 

Installation

  1. Add UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. setting VoiceMailDialerDeclineRetry, can be used to specified the number of retries (setting to 0 means indefinite retries)

  2. Add UCC setting VoiceMailDialerDeclineRetryTime, can be used to specify the number of minutes between retries

    Note Setting only available in Core 6.5+, prior versions retry indefinitely

  3. Add UCC setting EnableVoicemailDialogueDialer, enable and disable the dialer

 

 

Add Voicemail Agents

The last step is adding Agent to call.

More information can be found here: Learn More