Dialogue Cloud

Install Voicemail Dialer

Note: An Enterprise license or higher is required to access these features.

Prerequisites

  • Voicemails are stored on SharePoint config page, Learn More

 

Installation

  1. Add UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). An UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. setting VoiceMailDialerDeclineRetry, can be used to specified the number of retries (setting to 0 means indefinite retries)

    Note Setting only available in Core 6.5+, prior versions retry indefinitely

  2. Add UCC setting VoiceMailDialerDeclineRetryTime, can be used to specify the number of minutes between retries

    Note Setting only available in Core 6.5+, prior versions retry indefinitely

  3. Add UCC setting EnableVoicemailDialogueDialer, enable and disable the dialer

 

Add Voicemail Agents

The last step is adding Agent to call.

More information can be found here: Learn More