Configure Remote Call Controls for WebAgent

Note Enterprise license and higher

Introduction

Remote Call Controls allows you to use the call controls directly in the WebAgent while using the Teams platform.

 

Prerequisites

  • WebAgent Service v 1.17 or higher

  • WebAgent platform is set to Teams

 

Configure

The Remote Call Controls can be used when the following plugins are configured on the UCC:

  1. Call Controls plugin is configured on the UCC, Learn More

  2. EventForwarder plugin is configured on the UCC, Learn More