Installing Event Forwarder Plugin
Configure UCC Settings
Plugin Settings
-
Open the Plugin Settings list
-
Add the following settings:
Setting |
Value |
Scope |
---|---|---|
ForwardUri |
For example: https://customer.anywhere365.cloud/webagentservice/api/v1/EventsHook |
EventForwarderPlugin |
Additional Plugin Settings
Setting |
Value |
Scope |
---|---|---|
SubscribeToAllTopics |
True/False |
EventForwarderPlugin |
Topic |
You can only subscribe as: Wsp/Anywhere365/Ucc/EventBus/Messages/Events/Agents/# |
EventForwarderPlugin |
Additional Information

The Plugin allows multiple values for "ForwardUri", separated by an [enter].
Duplicates are filtered. So if you configure the same URI multiple times, you will still only receive one POST Event

Events are broadcasted on service level.
Configuring a single UCC is enough to receive all the events across all the UCCs in a service.
If you want to filter per UCC you have to do this on the REST Endpoint.

Currently the Plugin does not do any retries or buffering. So if your endpoint is temporarily offline all events are lost.
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