Installing Event Forwarder Plugin

Configure UCC Settings

Plugin Settings

1. Open the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Config page on SharePoint

2. Open the Plugin Settings list

3. Add the following settings:

Setting	Value	Scope
ForwardUri	http://fqdn FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com] Note: For the WebAgent you need to use [WebAgentServiceUri]/api/v1/EventsHook For example:  https://customer.anywhere365.cloud/webagentservice/api/v1/EventsHook	EventForwarderPlugin

Additional Plugin Settings

Setting	Value	Scope
SubscribeToAllTopics	True/False	EventForwarderPlugin
Topic	You can only subscribe as: Wsp/Anywhere365/Ucc/EventBus/Messages/Events/Agents/#	EventForwarderPlugin

Additional Information

---

Did you find this page helpful?

Yes No