Install Event Forwarder plugin

Note This feature requires an additional plug-in. Please contact your Sales Contact to verify if a plug-in is purchased.

Prerequisites

  • Core v 6.6 or higher

 

Installation of the plugin per UCC

  1. Log in on the server on which the UCC service is running.

  2. Go to the plug ins folder (‘DRIVE:\program files\anywhere365\plugins\'). If it doesn't exist, create it.

  3. Create a folder "EventForwarderPlugin" for the plugins folder.

  4. Copy the dlls and included config files from the plug in package to this folder.

    Note In case the folder is already created and the plug in is in use by the UCC, the UCC will have to be stopped (check if stopping of the UCC is allowed).

    Note Please note that it is necessary to restart the UCC service in order for the UCC service to use the plugin.

 

Configure Plugin

Per UCC

  1. Open file ‘Config.xml’ for editing purposes.

    Tip First make a backup of the file to prevent problems!

    6.3: C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

    6.0: C:\Program Files\Anywhere365\Core\Config.xml

    5.0: C:\Program Files\UCC\Config.xml

  2. Add "Plugin" value below ‘SettingsURL’ of the UCC.

    <Plugin name="EventForwarderPlugin" path="C:\Program Files\Anywhere365\Plugins\EventForwarderPlugin" file="Wsp.Anywhere365.EventForwarderPlugin.dll" />

 

For UCC Service

  1. Open file ‘Config.xml’ for editing purposes.

    Tip First make a backup of the file to prevent problems!

    6.3: C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

    6.0: C:\Program Files\Anywhere365\Core\Config.xml

    5.0: C:\Program Files\UCC\Config.xml

  2. Add "Plugins" value below ‘Presence Provider’.

    <Plugins>

    <Plugin name="EventForwarderPlugin" path="C:\Program Files\Anywhere365\Plugins\EventForwarderPlugin" file="Wsp.Anywhere365.EventForwarderPlugin.dll" />

    </Plugins>

 

Configure UCC Settings

Plugin Settings

  1. Open the UCC Config page on SharePoint

  2. Open the Plugin Settings list

  3. Add the following settings:

Setting

Value

Scope

ForwardUri

http://fqdnFDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]

Note For the WebAgent you need to use [WebAgentServiceUri]/api/v1/EventsHook

For example:  https://customer.anywhere365.cloud/webagentservice/api/v1/EventsHook

EventForwarderPlugin

 

Additional Plugin Settings

Setting

Value

Scope

SubscribeToAllTopics

True/False

Note this setting can be used from Core 6.7 and above and is set to false by default, it enables you to subscribe to all topics from the Eventbus. If set to false, it will only get 6 default topics, if set to true it will get all topics.

EventForwarderPlugin

Topic

From Core 6.7 and higher you can enter the topic you want to subscribe as (example):

Wsp/Anywhere365/Ucc/EventBus/Messages/Events/Agents/AgentPresenceChangeEvent or use Wsp/Anywhere365/Ucc/EventBus/Messages/Events/Agents/# (with hashtag in the end) instead.

From Core 8.0 and higher you can only subscribe as:

Wsp/Anywhere365/Ucc/EventBus/Messages/Events/Agents/#

EventForwarderPlugin

 

Restart UCC and validate

  1. Login to the Anywhere365 Application Server

  2. Start Services

  3. Restart "Anywhere365 Unified Contact Center"

  4. See the UCC logs if Event Forwarder Plugin is successfully loaded

    6.3: C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\logs

    6.0: C:\Program Files\Anywhere365\Core\Logs

    5.0: C:\Program Files\UCC\Logs

    2021-01-18 15:39:21,433 [8] abe DEBUG - EventForwarderPlugin - InitAsync() starting

    2021-01-18 15:39:21,464 [8] abe INFO - EventForwarderPlugin Unsubscribing from 0 topics.

    2021-01-18 15:39:21,464 [8] abe INFO - EventForwarderPlugin Subscribing to default topic Wsp/Anywhere365/Ucc/EventBus/Messages/Events/Dialogues/Participants/#

    2021-01-18 15:39:21,480 [8] abe INFO - EventForwarderPlugin Subscribing to default topic Wsp/Anywhere365/Ucc/EventBus/Messages/Events/Dialogues/Recorder/#

    2021-01-18 15:39:21,480 [8] abe INFO - EventForwarderPlugin Subscribing to default topic Wsp/Anywhere365/Ucc/EventBus/Messages/Events/Dialogues/Conferencing/#

    2021-01-18 15:39:21,480 [8] abe DEBUG - EventForwarderPlugin - InitAsync() completed with result PluginInitializationResult(IsSuccessful=True, RequiredLists=ListConfiguration(ListName=PluginSettings, FieldNames=ID, Title, wsp_ucc_ps_value, wsp_ucc_ps_scope, wsp_ucc_ps_prompt_LookupValue, wsp_ucc_ps_prompt))

 

Additional Information