Installing Event Forwarder Plugin

Note: Please note that this plugin can only be utilized for Anywhere365 related products.

Configure UCC Settings

Validate Plugin Settings

Note: Settings in your SharePoint lists will be automatically added upon requesting this feature. Some (like ConnectionStrings) will need to be completed ASAP with your valid credentials.

1. Open the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Config page on SharePoint

2. Open the Plugin Settings list

3. Validate the following settings:

Setting	Value	Scope
ForwardUri	http://fqdn FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com] For the WebAgent: You need to use [WebAgentService Uri]/api/v1/EventsHook Warning: It is important to configure this setting to one main regional URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior. For example:  https://customer.anywhere365.cloud/webagentservice/api/v1/EventsHook For the Dialogue Manager (for WebChat or Email for example): You need to use [Dialogue Manager Uri]/api/v1/EventsHook Warning: It is important to configure this setting to one main regional URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior. For example:  https://customer.anywhere365.cloud/dialoguemanager/api/v1/EventsHook	EventForwarderPlugin
Uri	http://fqdn:port Note: FQDN = Can be internal facing address (Dialogue Manager to UCC) Port = Can be any free port. Warning: The first UCC that starts determines the port number used. Multiple UCC's running in the same service must have the same port. Warning: Make sure to configure the setting to the ".local" URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.	EventForwarderPlugin

Additional Plugin Settings

Setting	Value	Scope
SubscribeToAllTopics	True/False	EventForwarderPlugin
Topic	You can only subscribe as: Wsp/Anywhere365/Ucc/EventBus/Messages/Events/Agents/#	EventForwarderPlugin

Additional Information