Warning The Core is always leading, make sure the Core is up to date!
Note You cannot update from SharePoint Template 5.x or lower to UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). An UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Creator 6.0 or higher:
Preparation UCC connection with sharepoint online
Stop ucc service during update or make sure it cannot connect to the site collection if you want to keep the ucc running. For example you could add a rule to the hostfile on the ucc server.
If you change the hostfile, go to C:\windows\system32\drivers\etc\hosts and add the line that looks like “127.0.0.1 domain.sharepoint.com”
Note If you are running the Scheduled task, make sure this one is pointing to the new package. Learn More
Navigate to folder UCC.Creator
Make sure you have filled configuration.xml with the proper settings
Open the regular PowerShell command window and run UCC.Update.ps1
As you can see the sites are updated:
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