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Update UCC Creator

Warning The CoreThe Core is the contact center application of Anywhere365. It manages all the Dialogues and Dialogue related settings. The Core product can be extended with several Platform Elements. is always leading, make sure the Core is up to date!

Note You cannot update from SharePoint TemplateSharePoint templates help you manage the settings of each UCC individually, as each UCC is organized via an own SharePoint site. The template is available on several platforms, such as SharePoint Server, Azure Server, and Office 365 SharePoint. 5.x or lower to UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. Creator 6.0 or higher:

  1. UCC Creator needs to be installed first, Learn More

  2. Afterwards you can copy the 5.x content to the new 6.0 environment using the Copysettings script, Learn More

  3. Finely you need to update the SharePoint Url from your UCC config, Learn More

Preparation UCC connection with sharepoint online

  1. Stop ucc service during update or make sure it cannot connect to the site collection if you want to keep the ucc running. For example you could add a rule to the hostfile on the ucc server.

  2. If you change the hostfile, go to C:\windows\system32\drivers\etc\hosts and add the line that looks like “127.0.0.1 domain.sharepoint.com”

 

Update

Note If you are running the Scheduled task, make sure this one is pointing to the new package. Learn More

  1. Unpack UCC.Creator.v6.0.xxxxx.x.rar

  2. Navigate to folder UCC.Creator

  3. Make sure you have filled configuration.xml with the proper settings

  4. Open the regular PowerShell command window and run UCC.Update.ps1

    As you can see the sites are updated: