Dialogue Cloud

On Premises
GoLive! Online Manual
Filter:
Submit Search
Contact usGo to our support portal

Update UCC Creator

Warning The Core is always leading, make sure the Core is up to date!

Note You cannot update from SharePoint Template 5.x or lower to UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). An UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Creator 6.0 or higher:

  1. UCC Creator needs to be installed first, Learn More

  2. Afterwards you can copy the 5.x content to the new 6.0 environment using the Copysettings script, Learn More

  3. Finely you need to update the SharePoint Url from your UCC config, Learn More

Preparation UCC connection with sharepoint online

  1. Stop ucc service during update or make sure it cannot connect to the site collection if you want to keep the ucc running. For example you could add a rule to the hostfile on the ucc server.

  2. If you change the hostfile, go to C:\windows\system32\drivers\etc\hosts and add the line that looks like “127.0.0.1 domain.sharepoint.com”

 

Update

Note If you are running the Scheduled task, make sure this one is pointing to the new package. Learn More

  1. Unpack UCC.Creator.v6.0.xxxxx.x.rar

  2. Navigate to folder UCC.Creator

  3. Make sure you have filled configuration.xml with the proper settings

  4. Open the regular PowerShell command window and run UCC.Update.ps1

    As you can see the sites are updated: