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Anywhere365 SharePoint UCC Site Creator

Note: As with the installation/update of any component, it is important to make sure it is compatible with the version of the Bundle being used! Learn More
Warning: As of February 2023 Microsoft will start enforcing hard limits in SharePoint Online on the use of subsites, lists and libraries a Site Collection can have, to overcome growing performance challenges. The aim is to eliminate the use of subsites altogether as "each unit of work should get a separate site collection". Grouping different Site Collections together for functional reasons? Microsoft now suggests the use of hub sites. Learn More

Anywhere365, a potential big consumer of subsites, lists and libraries, will follow this policy and has adapted their UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). An UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Site Creator tool. Starting with UCC.Creator 8.2.0.7 every new UCC (Site) will by default be built in its own Site Collection root site without the necessity, or even option, for subsites (this may already be disabled by your administrator or tenant subscription).
It is still possible to use the tool in a legacy subsite model with an adapted instruction, for as long as SharePoint Online allows this.

 

Step 1: Prepare your SharePoint

 

Step 2: Create new Site Collection(s)

 

Step 3: Generate first App Credentials and Grant Trust

 

Step 4: Run Anywhere365 Site Collection Creator PowerShell script

 

Step 5: Run Anywhere365 UCC (Site) Creator PowerShell script