Configure Dialogue Studio as identity plugin
When using Dialogue Studio as identity plugin, no configuration needs be done in the IVR Interactive Voice Response, or IVR, is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent.. The Identity plugin will overrule the configuration in the IVR.
Browse the complete overview of Anywhere365 Nodes for Dialogue Studio.