Disable CTI Settings in WebAgent for SalesForce Classic
Note: Additional Anywhere365 WebAgent and CTI Integration license required.
Introduction
By default the WebAgent we overwrite the Softphone layout settings with the settings configured in the CTI plugin. Via a URL parameter, you can hide the settings menu, so users don't overwrite the settings.
Settings that will be hidden with the parameter enabled:
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Entity
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Single match: Pop
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Multiple matched: Pop
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No match: Pop
How to use
Add the "disable-cti-setting" parameter to the WebAgent url in the CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. configuration
Note: If your CTI url already contains a url parameter it will be "&disable-cti-settings=true".