Dialogue Cloud

On Premises
Filter:
Submit Search

What's new in WebAgent 6.21.0

Note: An additional Anywhere365 WebAgent license is required.

Release: 9 October 2020

Introduction

The below a details of new features that are added to the WebAgent 6.21.0

Alter phoneuri format for CTI integration

To expand the CTI integrations to change format from E.164 The E.164 phone number format is an international (ITU) standard for dialing telephone numbers. Loosely formulated, only "+" and upto 15 digits (0-9) are allowed For example: +4433221100 (For number notation/display and storage see the E.123 standard) to customer format, have the option to add a parameter to the URL. When writing this, this feature can be used for following plugins:

  • Dynamics 365 CIF1

  • SalesForce Lightning

  • SalesForce Classic

  • ServiceNow

  • SAP C4C

 

How to use

Add the phoneformat parameter to the WebAgent url in the CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. configuration

Note: Use the & sign instead of the ? sign when phoneformat is not the first url parameter
Copy
URL
https://webagent.anywhere365.io/?phoneformat=[value]

Allowed characters are N n + - ( ) and the Space character

Note: That some characters need to be URL encoded, most notably the + sign (%2B) and in some CRM environments the Space character (%20)

 

Example

When phonenumbers need to be formatted to a US local format, add the phoneformat parameter with value (nnn)%20nnn-nnnn to the WebAgent url:

Copy
URL
https://webagent.anywhere365.io/?phoneformat=(nnn)%20nnn-nnnn
Note: Use the & sign instead of the ? sign when phoneformat is not the first url parameter

 

Result

+12345678901 will be formatted to (234) 567-8901 and then searched in the CRM environment