What's new in WebAgent 6.21.0

Note Additional Anywhere365 WebAgent license required.

Release: 9 October 2020

Introduction

The below a details of new features that are added to the WebAgent 6.21.0

 

Alter phoneuri format for CTI integration

To expand the CTI integrations to change format from E.164 to customer format, have the option to add a parameter to the URL. When writing this, this feature can be used for following plugins:

  • Dynamics 365 CIF1

  • Dynamics 365 CIF2

  • SalesForce Lightning

  • SalesForce Classic

  • ServiceNow

  • SAP C4C

 

How to use

Add the phoneformat parameter to the WebAgent url in the CRM configuration

Note: Use the & sign instead of the ? sign when phoneformat is not the first url parameter

Copy
URL
https://webagent.anywhere365.io/?phoneformat=[value]

Allowed characters are N n + - ( ) and the Space character

Note: That some characters need to be URL encoded, most notably the + sign (%2B) and in some CRM environments the Space character (%20)

 

Example

When phonenumbers need to be formatted to a US local format, add the phoneformat parameter with value (nnn)%20nnn-nnnn to the WebAgent url:

Copy
URL
https://webagent.anywhere365.io/?phoneformat=(nnn)%20nnn-nnnn

Note: Use the & sign instead of the ? sign when phoneformat is not the first url parameter

 

Result

+12345678901 will be formatted to (234) 567-8901 and then searched in the CRM environment