What's new in WebAgent 6.31

Available in bundle: DC2022.05

This article will describe the changes that have been made to WebAgent in version 6.31.

Teams Meeting UI Plugin

The Teams Meeting plugin enables Agents to escalate an Anywhere365 WebChat session to a Microsoft Teams meeting. During the Microsoft Teams meeting the conversation is expanded with webaudio, webvideo, and screen sharing capabilities.

More information: Teams Meeting Plugin

Added sounds when hunting with webchats and emails in the WebAgent.

In the MePreson (menu top right, after clicking on your account) two new settings have been added:

• Incoming text conversation = When a ringtone is selected, then a ringtone will be played when an text session is offered to the Agent

• Incoming text message = When a alert is selected, then an alert sound will be played when a new text message is received in an active conversation.

The ringtones and alerts will be played even if the WebAgent doesn't have focus (minimized or on another tab), this way the Agent will always be informed regarding a new text conversation or message.

Uploading attachments/files/images now possible in WebChat.

An Agent can now also add an attachment when sending a reply to the customer during a WebChat.