User Guide Voicemail Dialer
Qualifications before the Voice Mail Dialer can be started:
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License minimal Enterprise
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The Voice Dialer must be enabled in the SharePoint settings. Set the UCC setting EnableVoicemailDialogueDialer to true.
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The UCC must be operating in business hours.
Starting the Voicemail dialogue hunter
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As soon as there is a voicemail in the document library an Voicemail Agent will be called. (if above qualifications are met).
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The agent will accept the dialogue and hear the message in "VoicemailTextToSpeech".
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After the agent presses 1, the voicemail will play.
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After the voicemail is completed the agent hears the message "VoicemailReplayTextToSpeech" and can press 9 to repeat the message.
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