Dialogue Manager Plugin Settings Overview

Note: An additional Anywhere365 WebAgent for Omnichannel license is required.

Note: An Enterprise license or higher is required to access these features.

Introduction

Below an overview of the available settings for the Dialogue Manager

Plugin Settings

Setting	Value	Default	Description
Enabled	True or False	False	Enable the Dialogue Manager Warning: Setting this value to FALSE when other UCCs are running does not disable the Dialogue Manager service for this particular UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location., but will shut down the Dialogue Manager service for all your UCCs using it!
Url			The URL of the DialogueManager which must be accessible to the WebAgentService. Warning: It is important to configure this setting to one main regional URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.
SqlConnectionString			The database connection string. It must be an empty database and the account must be the database owner.
OpenHyperlinkAutomatically	True or False	False	Whether or not the WebAgent should open the hyperlink automatically if a hyperlink is present for a message
AttachmentMaxTotalFileSizeInMB			Set the allowed cumulative size of attachment for outgoing messages
AttachmentAllowedFileType	dot-comma separated extensions, e.g. .jpg;.png	All extensions	Set the allowed filetypes of attachments for outgoing messages
DialogueEventEndpoints			List of endpoints that will receive Dialogue events (e.g. Agent accepted a dialogue)
PollingDelayInMs	Whole number greater than or equal to 1000	1000	Specifies how long the DialogueManager will wait before polling the database again