Note The setting WriteSummaryToSharePoint must be TRUE, to use this feature.
Call Summary shows a list of all Calls.
It is possible to use the SharePoint functionality to filter this list. This makes it possible to identify the busiest hour of the day.
Tip You can use this data as input for SharePoint Workflows
Explanation per field
Calls will be stored on SharePoint automatically together with some meta data:
Did you find this page helpful?
Sorry about that
Why wasn't this helpful? (check all that apply)
Thank you for your feedback.
Want to tell us more?
Email your feedback to our documentation team.
Thanks for taking the time to give us some feedback.