Install Lists plugin

Note: Please note that this plugin can only be utilized for Anywhere365 related products.

Configure UCC Settings

Validate Plugin Settings

Note: Settings in your SharePoint lists will be automatically added upon requesting this feature. Some (like ConnectionStrings) will need to be completed ASAP with your valid credentials.

1. Open the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Config page on SharePoint

2. Open the Plugin Settings list

3. Validate the following settings:

Setting	Value	Scope
ListsEndpoints	https://fqdn FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com] For example:  https://customer.anywhere365.cloud/webagentservice/api/v1/settings	ListsPlugin

Additional Information