Configure Dashboard Service
Complete state is send to the client (Snapper, Wallboard, etc) when a new subscription is started. This contains all the current live information of the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.. However when you have a lot of clients over a limited network connection, this could take unnecessary resources. With the key complete_state_ucc_only_requester, this can only be send to the client who is requesting the complete state.
Starting with Bundle DC2022.05c and DC2022.06a (introduced simultaneously), the Advanced Statistics data can be prevented from being sent over the Dashboardservice to prevent excess traffic with limited network resources and/or many clients ( Snapper or WebWallboard) requesting this data.
Option 1: if only disable_advanced_personal_statistics is set to true
There is no impact on WebWallboard
Even if the toggle Enable Advanced Statistics is enabled in the Snapper:
the below section for Personal Statistics in the Snapper will stay empty:
Option 2: if only disable_advanced_wallboard_statistics is set to true
There is no impact on Snapper
Option 3: if disable_advanced_personal_statistics and disable_advanced_wallboard_statistics are both set to true
The impact on Snapper is as described above in option 1,
The impact on Webwallboard is as described above in option 2.