Dialogue Cloud

Configure Dashboard Service

Complete state

Complete state is send to the client (Snapper, Wallboard, etc) when a new subscription is started. This contains all the current live information of the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.. However when you have a lot of clients over a limited network connection, this could take unnecessary resources. With the key complete_state_ucc_only_requester, this can only be send to the client who is requesting the complete state.

Advanced Statistics

Starting with Bundle DC2022.05c and DC2022.06a (introduced simultaneously), the Advanced Statistics data can be prevented from being sent over the Dashboardservice to prevent excess traffic with limited network resources and/or many clients ( Snapper or WebWallboard) requesting this data. Disabling these two advanced data collectors can be requested through Anywhere365 support or your partner contact.