Dialogue Cloud

Introducing Anywhere365

The Anywhere365 suite of products is a complete customer dialogue management application that helps you communicate with clients in ways that suits you both. Until recently, customer “Call Centres” were only expected to manage traditional phone calls. The proliferation of modes of communication made possible by computers and mobile phones provides the convenience of choice but presents a great challenge for managing client communications in an efficient way. The Anywhere365 Dialogue Management solution offers a powerful and scalable solution to your customer communications needs, regardless of how they contact you.

Routing Dialogue to the Right Person. Anytime, Anywhere

Anywhere365 Dialogue Management intelligently routes and manages inbound, outbound and internal communications. In the case of an incoming phone call, for example, Anywhere365 can request user input or automatically identify and associate a call to a client file in your Customer Relations Management (CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers.) database so that it is routed to the appropriate customer service representative. If the same client sends an SMS message later, it will also automatically be associated with their file, so it is possible to easily access and trace all informational, sales and support communications.

Manage Dialogue

An Anywhere365 Dialogue Management solution can be set up to manage the following communcations:

Remove unnecessary dialogues

Anywhere365 uses sophisticated algorithms to streamline the process of matching a caller to the best agent with the least interactions. To accomplish this we make use of the following:

Dialogue Intelligence

A great deal of the management of the dialogue is happening in the background on the server. To give supervisors, agents and administrators insight into the platform, Anywhere365 offers the following Dialogue Intelligence:

  • Real-time The UCC can be monitored real-time using for example the Snapper or the Inflight Wallboard:
  • Historic All dialogue information will be stored in a SQL database, this enabled historic information to be visually displayed.