Example configuration Microsoft Power Automate to send a voicemail to an emailbox

Time to execute: approx. 10 min.

Introduction

This example shows you how to send the Anywhere365 UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Voicemail as attachment to an email box.

Prerequisites

1. Anywhere365 voicemail is set up to store voicemails in the SharePoint list Voicemails of a UCC. Learn More

2. A Microsoft 365 user account with enough rights to read a UCC SharePoint site (and "write" rights if editing of the SharePoint site is required), send emails and use and run Power Automate flows.

3. (Optional) a Shared Mailbox to act as a generic sender for the email

Build the Power Automate flow

1. From your Microsoft 365 App launcher (1), go to your Power Automate App, or go to https://make.powerautomate.com and click on +Create(2) and select Automated cloud flow (3):

   

2. Give the flow a name (1), Select the Trigger: When a file is created (properties only) - SharePoint (2), and click Create (3)

   

3. Under “Site Address” select, search or enter the site name of the UCC site in which your Voicemails will be stored.

   

4. Select the “Library Name”, Voicemails from the drop down menu, and click + New step.
   

   

5. Add an action "Get file content - SharePoint", select details as below, and click Save or + Next step.

   

6. Add the action "Send an email from shared mailbox (V2)", from Outlook

   Note: You can also use other Send to an email if you don't have a shared mailbox, it will then be sent from the user account creating this flow.
   Or choose from any of the other options/alert/notfications provided by Power Automate

   

7. When a new voicemail recording is stored in the Voicemails SharePoint library, the email box recipient will get a copy of the audio file as attachment in their inbox

   

8. (Optional) Add an "Update file properties - SharePoint"action to indicate for example a delivered or processed status.