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Update Email Dialogue Provider component

Note: An additional Anywhere365 WebAgent for Omnichannel license is required.
Note: An Enterprise license or higher is required to access these features.

Prerequisites

  • When updating from DC2022.03 to DC2022.04 or higher:

    • The plugin setting "OutboundTextSkill" (Scope: WebAgentService) became required when using "New Email", Learn More

  • When updating to DC2022.06 or higher:

    • ASP.NET Core 6.0.8 (or a later 6.0 series) Hosting Bundle is required, Learn More

Installation

Deploy package

  1. Unzip the Anywhere365 Email Dialogue Provider package

  2. Edit the properties.ps1

  3. Run install.ps1 in PowerShell as administrator

Validate

After updating the Email Dialogue Provider needs to wait for a settings update from the Core. This can be done by waiting for the "PollingIntervalMinutes" or forced by a UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. restart.

Copy
Email Dialogue Provider log
2019-04-18 16:13:32.7046 DEBUG SettingsManager - Added settings for UCC ucc__texthandling
2019-04-18 16:13:32.7075 TRACE ProviderManager - TryAddUcc ucc__texthandling