WebChat Plus

Note: Only available for Skype for Business and federated When using Anywhere365 in combination with Federation you can add agents working with a Skype for Business or Teams account to your UCC. Microsoft Teams clients.

Note: Webchat - Corporate license or higher.

Give your website visitors easy chat access to your organization by adding WebChat Plus. But there is so much more...

WebChat Plus by Anywhere365 enables:

Visitors to chat without having Skype for Business or Microsoft Teams installed, just browse to the website and start chatting.
Incoming chat requests to be routed to a group of Contact Center Agents. (Federated Skype for Business or Microsoft Teams users)
CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. integration, where the CRM information is opened based on the visitors email address.
Chat questions, were the visitor is asked a predefined list of questions before being transferred to an agent.
Interactive Dialog Response, to route the chat to different Agent groups based on choices made by the customer.
CallMe requests made by visitors.
Customization to match the look & feel of your website.
Customizable automated messages (welcome, goodbye, etc.).
Automatic storage of chat conversations for future reference, a copy of the chat can be send to the visitors email.
Is integrated with the Real-time Information Provider (wallboard).

Online Demonstration