WebChat Plus
Note
Only available for Skype for Business and federated When using Anywhere365 in combination with Federation you can add agents working with a Skype for Business or Teams account to your UCC. Microsoft Teams clients.
Note
Webchat - Corporate license or higher.
Give your website visitors easy chat access to your organization by adding WebChat Plus. But there is so much more...
WebChat Plus by Anywhere365 enables:
-
Visitors to chat without having Skype for Business or Microsoft Teams installed, just browse to the website and start chatting.
-
Incoming chat requests to be routed to a group of Contact Center Agents. (Federated Skype for Business or Microsoft Teams users)
-
CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. integration, where the CRM information is opened based on the visitors email address.
-
Chat questions, were the visitor is asked a predefined list of questions before being transferred to an agent.
-
Interactive Dialog Response, to route the chat to different Agent groups based on choices made by the customer.
-
CallMe requests made by visitors.
-
Customization to match the look & feel of your website.
-
Customizable automated messages (welcome, goodbye, etc.).
-
Automatic storage of chat conversations for future reference, a copy of the chat can be send to the visitors email.
-
Is integrated with the Real-time Information Provider (wallboard).
Online Demonstration