On Premises

WebChat Plus

Note: Webchat - Corporate license or higher.

Give your website visitors easy chat access to your organization by adding WebChat Plus. But there is so much more...

WebChat Plus by Anywhere365 enables:

  • Visitors to chat without having Skype for Business or Microsoft Teams installed, just browse to the website and start chatting.

  • Incoming chat requests to be routed to a group of Contact Center Agents. (Federated Skype for Business or Microsoft Teams users)

  • CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. integration, where the CRM information is opened based on the visitors email address.

  • Chat questions, were the visitor is asked a predefined list of questions before being transferred to an agent.

  • Interactive Dialog Response, to route the chat to different Agent groups based on choices made by the customer.

  • CallMe requests made by visitors.

  • Customization to match the look & feel of your website.

  • Customizable automated messages (welcome, goodbye, etc.).

  • Automatic storage of chat conversations for future reference, a copy of the chat can be send to the visitors email.

  • Is integrated with the Real-time Information Provider (wallboard).

Online Demonstration