On Premises

WebAgent for SAP C4C

Note: Additional Anywhere365 WebAgent and CTI Integration license required.

Introduction

Anywhere365 WebAgent turns your SAP C4C into a powerful tool for contact center agents. Nested inside the interface, the WebAgent provides users with cloud-based omni-channel contact center functionality without having to move between applications. Agents can receive and send calls, chats, emails and video all from within their SAP C4C client.

Customer information for inbound and outbound interactions are automatically displayed and directly linked to their CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. record. The Anywhere365 Timeline shows the entire customer journey from initial contact to closing, including interactions transferred outside the contact center, and logs the information in SAP C4C. Agents enjoy efficiency gains and provide greater customer service through an immediate and complete view of the caller’s information in a single pane of glass.

Anywhere365 WebAgent runs in the Azure cloud and can utilize the SAP C4C Application to integrate with the SAP C4C Interface. This provides the CRM client with the ability to integrate with rich Anywhere365 contact center and dialogue management capabilities for agents and supervisors.

 

 

Features Values

Note: Some features are only available with specific licenses. These are indicated by the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for legacy licenses "basic queue" or "reception ucc")

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Characteristics

Agent Functionality

Dialogue Management

Dialogue Intelligence

 

Available Languages

The Anywhere365 WebAgent is available in the following languages:

  • Dutch
  • English
  • German
  • French
  • Spanish
  • Swedish