Bot Manager

The Bot FrameWork integration extends Anywhere365 with multiple dialogues and a bot option.

Dialogue Manager

The Dialogue Manager handles text-based dialogues for the WebAgent.

Email Dialogue Provider

The Email Dialogue Provider adds the Email dialogue as active communication method to the Dialogue Manager.

WebChat Dialogue Provider

The WebChat Dialogue Provider extends Anywhere365 Dialogue Manager input to Webchat.

WhatsApp Dialogue Provider

The WhatsApp Dialogue Provider extends Anywhere365 Dialogue Manager input to WhatsApp.

Generic Dialogue Provider

The Generic Dialogue Provider extends Anywhere365 Dialogue Manager input of an Generic API.

Autonomous Dialer

Schedule an automated call to the customer, prompting a predefined IVR menu.

Campaign Dialer

The Campaign Dialer automatically calls the next available agent and customer on the list.

Voicemail Dialer

It is possible to leave a voice mail and send these voice mails to SharePoint or offer them to Agents.