Dialogue Cloud
On Premises
General
Customer Interaction
Agent Interaction
Manager Interaction
Dialogue Providers
Integrations
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Anywhere365 has the following products available.
Bot Manager
The Bot FrameWork integration extends Anywhere365 with multiple dialogues and a bot option.
Dialogue Manager
The Dialogue Manager handles text-based dialogues for the WebAgent.
Email Dialogue Provider
The Email Dialogue Provider adds the Email dialogue as active communication method to the Dialogue Manager.
WebChat Dialogue Provider
The WebChat Dialogue Provider extends Anywhere365 Dialogue Manager input to Webchat.
WhatsApp Dialogue Provider
The WhatsApp Dialogue Provider extends Anywhere365 Dialogue Manager input to WhatsApp.
Generic Dialogue Provider
The Generic Dialogue Provider extends Anywhere365 Dialogue Manager input of an Generic API.
Autonomous Dialer
Schedule an automated call to the customer, prompting a predefined IVR menu.
Campaign Dialer
The Campaign Dialer automatically calls the next available agent and customer on the list.
Voicemail Dialer
It is possible to leave a voice mail and send these voice mails to SharePoint or offer them to Agents.