Questionnaire

With Anywhere365 Questionnaires it is possible to rate quality during or after the call is finished. In addition you can also use the Questionnaire for call scripting during a conversation. Anywhere365 uses SharePoint Surveys to let the user complete a predefined set of questions regarding the Calls. This information can then be saved to an SQL Database, where reports can be run. Combining this with the existing Anywhere365 Call and Dialogue Intelligence gives Management insight in the Call information, User feedback(Quality Monitoring) and Supervisor feedback (Questionnaires).