Core Plugins

Note: This feature requires an additional licenses. Please contact your Sales Contact to verify if a plug-in is purchased.

The following plugins can be configured

Technical connectors

Chat Session REST API Plugin

An plugin to create chat settings in the UCC.

API Plugin

An plugin to connect to API in the UCC.

Call Controls Plugin

An plugin to connect to the remote call controls in the UCC.

Custom Sessions Plugin

An plugin to create custom settings in the UCC.

Event Forwarder Plugin

An plugin that forwards events from the eventbus to a rest endpoint.

Lists Plugin

An plugin to send lists settings to other components.

KPI Monitor Plugin

This plugin will provide monitoring tools for the UCC service pool it is installed for.

Did you find this page helpful?

Yes No

Sorry about that

Why wasn't this helpful? (check all that apply)

Couldn't find what I was looking for

Instructions confusing or unclear

Instructions didn't work

Thank you for your feedback.

Want to tell us more?

Email your feedback to our documentation team.

Great!

Thanks for taking the time to give us some feedback.