On Premises

Install Workforce Management

Note

A WFM integration license specific to each connection is required.

To install the Workforce Management the following steps need to be made.

Configure WFM Plugin

Depending on the WFM platform being used a configuration is needed. Select your matching WFM platform to continue:

Warning

Only one WFM plugin should be selected/configured per UCC. Selecting both plugins on a single UCC will make neither plugin work and is not a supported scenario.