On Premises

Reception Attendant for Skype for Business

We believe that anybody can be a Contact Center, the reception (or secretarial department) is no exception. For us the reception has always been one of the role models of a Contact Center, with some specific features. For this reason, we created a user-friendly Reception Attendant Console that supports everything a reception needs like queues, breakin, hold, transfer and fallback, Exchange Calendar integration and visitor registration.

Various types of transfers (blind or consultative) can be managed via drag and drop or swipe/touch (Windows tablets). Group transfers (to UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). An UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.’s) also allow for ‘functional transfers’ if the Anywhere365 UCC platform has been made available to departments and functional groups.

The Reception Attendant is available in three versions, client based stand alone, client based with a UCC service or as a web attendant with a UCC service.

Note: An Anywhere365 Reception Attendant License is required.
Note: Anywhere365 does not offer any Citrix support.

Stand Alone Attendant

Fully functional and dialogue information (Missed Call, Frequent Contact, Previous Contact, etc.) is stored locally on the machine.

Optimal for single user reception, without Automatic Call Distribution.

UCC Client Attendant

Fully functional and dialogue information (Missed Call, Frequent Contact, Previous Contact, etc.) is send by the UCC service. Sharing the information between multiple clients.

Optimal for multi-user or location reception, with Automatic Call Distribution.

Features Values

Note: Some features are only available with specific licenses. These are indicated by the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for legacy licenses "basic queue" or "reception ucc")

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Agent Functionality

Agent Management

Dialogue Intelligence

Dialogue Management

Characteristics

Available Languages

The Anywhere365 Attendant is available in the following languages:

  • Dutch

  • English

  • German

  • French

  • Spanish

  • Danish

  • Swedish

  • Norwegian

  • Italian

  • Portuguese

  • Turkish

  • Japanese

  • Chinese

  • Hebrew

Video

 

Screenshots